Returns, Exchange & Refund Policy

At TechBros.pk, customer satisfaction is our top priority. Please carefully review our policy to ensure a smooth process for returns, exchanges, or refunds.

Important Note

To process any return, exchange, or refund request, it is mandatory to record an unboxing video + Photos of the product at the time of delivery. This video serves as proof of the product’s condition upon receipt and is required for any claims.

Exchange Policy

• We offer a 7-day exchange policy. If you’re not satisfied with your purchase or it doesn’t fit your requirements, you can exchange it for the same product or another item of equal value.
• Conditions for exchange:
  • The product must be unused, undamaged, and in its original packaging.
  • Courier charges for exchanges will be borne by the customer.
• If there is a fault in the product, we will replace it. However, you must send the faulty product back to our address, and we will ship the replacement after verification.

Return Policy

• We offer a 7-day return policy for customers who do not wish to keep their purchase.
• Conditions for return:
  • The product must be unused, undamaged, and in its original packaging.
  • The unboxing video must clearly show the product’s condition at the time of delivery.
  • Courier charges for returns will be borne by the customer.

Refund Policy

• If you prefer a refund instead of an exchange or replacement, return the product to us in unused, undamaged condition and in its original packaging within 7 days of receiving it.
• Conditions for refund:
  • The unboxing video must clearly show the product’s condition at the time of delivery.
  • You will receive 100% of the invoice amount as a refund.
  • Courier charges for returns will be borne by the customer.
• Refunds will be processed via Mobicash or another specified method. Transaction deductions by the payment processor are beyond our control.

Warranty Information

• Some products come with a warranty, which is detailed on the respective product description page. Please review these details before making a purchase.
• Warranty claims are subject to the terms and conditions mentioned on the product page.

For assistance or to initiate a request, contact us:

• Email: support@techbros.pk
• WhatsApp/Phone: +92 325 1434141